Terms of service

Terms & Conditions – Soraani

Effective Date: 31st March 2026

Welcome to Soraani, a women’s fashion eCommerce brand offering kurtis, corsets, pants, and t-shirts. By accessing or using our website, you agree to be bound by the following Terms & Conditions.

1. General

  • These Terms govern your use of the Soraani website and services

  • By using our website, you confirm that you are at least 18 years old or accessing under parental supervision

  • We reserve the right to update or modify these Terms at any time without prior notice

2. Products & Pricing

  • We specialize in women’s apparel including kurtis, corsets, pants, and t-shirts

  • All product prices are listed in INR (₹) and are inclusive/exclusive of taxes as mentioned

  • We reserve the right to change prices, discontinue products, or modify product details at any time

3. Orders & Payments

  • Orders are confirmed only after successful payment

  • We accept payments through secure third-party payment gateways

  • Soraani is not responsible for payment failures caused by external payment providers

4. Shipping & Delivery

  • We aim to process and ship orders within the committed timeline

  • Delivery timelines may vary depending on location and external factors

  • Soraani is not liable for delays caused by courier partners or unforeseen circumstances

5. Exchange Policy

  • We offer exchange only (no return or refund)

  • Exchange requests must be raised within 48 hours of delivery

  • Products must be unused, with original tags and packaging

(For detailed information, please refer to our Exchange Policy page)

6. User Responsibilities

By using our website, you agree:

  • To provide accurate and complete information

  • Not to misuse the website for fraudulent or illegal activities

  • Not to copy, reproduce, or exploit website content without permission

7. Intellectual Property

  • All content on this website (images, videos, logos, designs, text) is the property of Soraani

  • Unauthorized use, reproduction, or distribution is strictly prohibited

8. AI-Generated Content & Technology Use

Soraani may use AI technologies in the following areas:

  • Product images, videos, and creatives may be AI-generated or enhanced

  • AI may be used for virtual styling, product visualization, and model representation

  • AI-driven tools may personalize product recommendations and advertisements

  • AI may be used in marketing platforms (such as Meta & Google) for performance optimization

By using our website, you acknowledge and accept the use of such technologies.

9. Limitation of Liability

  • Soraani shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products

  • We do not guarantee that the website will always be error-free or uninterrupted

10. Third-Party Services

  • Our website may include links or integrations with third-party services (payment gateways, analytics tools, etc.)

  • We are not responsible for the policies or practices of these third parties

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Governing Law

  • These Terms & Conditions shall be governed by and interpreted under the laws of India

  • Any disputes shall be subject to the jurisdiction of courts in [Insert City – e.g., Delhi/Gurgaon]

13. Termination

  • We reserve the right to terminate or suspend access to our website for users who violate these Terms

14. Contact Information

For any questions regarding these Terms & Conditions:

By accessing or using our website, you agree to these Terms & Conditions.