Refund policy

Return, Refund & Exchange Policy – Soraani

Effective Date: 31st March 2026

At Soraani, we strive to provide high-quality women’s clothing including kurtis, corsets, pants, and t-shirts. Please read our policy carefully before making a purchase.

1. No Return & No Refund Policy

  • We do not offer returns or refunds on any products once they are delivered.

  • All purchases made on our website are considered final.

2. Exchange Policy (Only Applicable Option)

We offer exchange only under the following conditions:

Eligibility for Exchange

  • Request must be raised within 48 hours of delivery

  • Product must be unused, unworn, unwashed, and in original condition

  • Original packaging, tags, and invoice must be intact

  • Exchange is allowed only for:

    • Size issues

    • Defective or damaged product

3. Exchange Process

  1. Contact us within 48 hours of delivery:

  2. Share:

    • Order ID

    • Reason for exchange

    • Product images/videos (for verification)

  3. Once approved:

    • Our team will guide you with the return pickup or shipping process

    • After receiving and quality check, we will dispatch the replacement product

4. Exchange Charges

  • Reverse pickup/shipping charges may apply, depending on the case

  • If the exchange is due to a defective or wrong product, Soraani will bear the shipping cost

  • If the exchange is due to size or preference, the customer may need to bear the shipping cost

5. Non-Eligible Cases

Exchange will not be accepted if:

  • Request is raised after 48 hours

  • Product is used, damaged, or not in original condition

  • Items purchased during sale/discount offers (if marked non-exchangeable)

6. Product Availability

  • Exchanges are subject to stock availability

  • If the requested size/product is not available, we may offer:

    • Alternative product

    • Store credit (valid for a limited period)

7. Important Note

  • Slight color variations may occur due to lighting, photography, or AI-enhanced visuals used for product representation. These are not considered defects.

8. Contact Us

For any exchange-related queries, contact:

By placing an order with Soraani, you agree to this policy.